Refund Policy

Our Guarantee

7-day full refund, no questions asked. If you are not satisfied with your Parallax Pro subscription for any reason, contact us within 7 days of your first payment for a complete refund and immediate cancellation.

What You're Purchasing

Parallax Pro is a $10/month subscription that unlocks unlimited divergence explorations. Cancel anytime from your billing portal.

• Monthly subscription — cancel anytime, no hidden fees
• Unlimited access to all current features
• Access activated instantly upon payment

How to Request a Refund

To request a refund, simply email us within 7 days of your purchase:

support@sierrakaze.com

Please include your email address or Stripe receipt number. We typically process refunds within 1-2 business days.

After a Refund

• Your subscription will be cancelled and access revoked
• You will revert to the free tier (3 divergences per session)
• Your timeline data remains on your device — we never delete your local data
• The refund will appear on your statement within 5-10 business days depending on your bank

Refunds After 7 Days

While our standard policy covers 7 days, we understand that circumstances vary. If you have a legitimate issue after the 7-day window, please reach out and we'll do our best to help.

Contact

Questions about refunds or billing? Reach out to us:

support@sierrakaze.com

Sierra Kaze LLC